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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Klebba

Sandra Klebba

October 13, 2026

5  out of  5
rating by Sandra Klebba
"Sherry is a wonderful agent, friendly , efficient and helpful. She listened to my problem
and got right in top of the issue . I appreciated her customer service !"
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Mallikarjun Bodepudi

October 12, 2026

5  out of  5
rating by Mallikarjun Bodepudi
"Very professional and provided all the details and resolved my issue"
We responded:
"Mallikarjun, thank you for that 5-star review! I'm glad to hear you had a great experience with us, and thank you for choosing our State Farm Insurance Agency for all of your insurance needs!- Chris Bryan, State Farm Insurance, Palatine, IL"
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J B

October 9, 2026

5  out of  5
rating by J B
"All I can say that he is a good man and is totally fair"
We responded:
"JB, thank you for that great 5-star rating! I'm happy to hear that Tony was able to help you with all of your insurance needs! If you have any questions, or need anything at all, please let us know!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Carole Searles

October 9, 2026

5  out of  5
rating by Carole Searles
"Sherry very professional and customer friendly. She helped me update my information change for my payment. Very senior citizen friendly."
We responded:
"Carole, thank you for that great 5-star review! I'm glad Chris was able to help you with your insurance needs, and thank you for choosing our State Farm Insurance Agency for your auto insurance and renters insurance. If there's anything we can do for you, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Baber Javed

October 8, 2026

5  out of  5
rating by Baber Javed
"Every body was very helpful including Sherry.I enjoyed my first visit ever."
We responded:
"Baber, thank you for that great 5-star review! I'm glad to hear you enjoyed the visit to the office, and that Sherry was able to help you. Thank you for choosing our State Farm Insurance Agency for all of your insurance needs, and if there's anything we can help with, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Nyna Sethi

October 7, 2026

5  out of  5
rating by Nyna Sethi
"I worked with sherry to add a new car to my insurance. It was quick and easy!"
We responded:
"Nyna, thank you for that 5-star review! I'm glad Sherry was able to help you yesterday, with that auto insurance update. If there's anything else you need, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Alaina Gismondo

October 7, 2026

5  out of  5
rating by Alaina Gismondo
"Chris Bryan Insurance Agency is an absolute pleasure to work with, specifically Judith. She is efficient, detailed, and always makes the process easy and stress-free. Judith is quick to respond, takes the time to answer all of my questions, and makes sure everything is handled correctly. I truly appreciate her professionalism and personalized service. Highly recommend Judith and the Chris Bryan Insurance Agency!"
We responded:
"Alaina, thank you so much for that incredible 5-star review! I’m glad Judith was able to help you out today, and answer all of your questions. Thank you so much for choosing our State Farm Insurance Agency for all of your insurance needs, and if there’s anything else we can do for you, please don’t hesitate to ask!- Chris bryan, State Farm Insurance, Palatine, IL"
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Irma Colantoni

October 5, 2026

5  out of  5
rating by Irma Colantoni
"Muy buen atención"
We responded:
"Muchas gracias por tu reseña de 5 estrellas, Irma! Nos alegra mucho haber podido ayudarte con tus necesidades de seguros. Agradecemos sinceramente la confianza que has depositado en nuestra agencia de State Farm y estamos muy agradecidos de tenerte como parte de nuestra familia. Gracias por elegirnos!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Robert Pearson

October 2, 2026

5  out of  5
rating by Robert Pearson
"Every time I call Chris Bryan I know I'm going to get answers to any questions I may have. Price, coverage, etc... I'm still with him, over 2 years now. Why? Price, service, and caring."
We responded:
"Wow, Robert, thank you for that incredible review! You've always been great to work with over the past couple of years, and thank you for trusting us with all of your insurance needs!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Antonia Ortiz

October 2, 2026

4  out of  5
rating by Antonia Ortiz
"Great service cherry!"
We responded:
"Antonia, thank you for that review! I'm glad Sherry was able to help you, and if there's anything we can do to improve your experience, please let us know. Thanks!- Chris Bryan, State Farm Insurance, Palatine, IL"
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John Malloy

October 1, 2026

4  out of  5
rating by John Malloy
"All my questions were answered I really appreciate it"
We responded:
"John, thank you for that great review! I'm glad we were able to get your questions answered and help with you claim. If there's anything else we can do for you, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Erika Haro

September 24, 2026

5  out of  5
rating by Erika Haro
"Tyler was very helpful today with adjusting my premium. I was able to save even more. Thank you!!"
We responded:
"Hi Erika! Thank you for that great 5-star review, and I'm glad Tyler was able to help with your Renters insurance. Thank you for choosing our State Farm insurance agency for all of your insurance needs, and if there's anything else we can do for you, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Brian Shin

September 23, 2026

1  out of  5
rating by Brian Shin
"Extremely disappointed in Chris Bryan - filed a claim weeks ago after a toilet backed up and damaged my 1st floor and basement ceiling. I can't even get in contact with Chris or anyone at state farm and no one is telling me why my claim is not being updated. Highly recommend going somewhere else for your insurance needs- really hurts having such poor service when your home is damaged."
We responded:
"Hi Brian, thank you so much for reaching out on this, and I'm sorry to hear about your frustrations with your claim. I know we've tried reaching out a few times on this, so please call the office so we can discuss your situation further. We're always happy to do that to get things sorted out. Thank you again, and we'll look forward to talking soon!- Chris Bryan, State Farm Insurance, Palatine, IL "
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Monique Mcglory

September 12, 2026

5  out of  5
rating by Monique Mcglory
"Thank u!"
We responded:
"Monique, thank you for that great 5-star rating! I'm glad we were able to help you, and thank you for choosing our State Farm Insurance Agency for all of your insurance needs!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Fran Sarkis

August 21, 2026

5  out of  5
rating by Fran Sarkis
"Excellent Customer Service by Nicole appreciate all her assistance"
We responded:
"Thank you for that amazing 5-star review, Fran! I'm glad Nicole was able to help you with your property insurance today! Thank you for letting us take care of all of your insurance needs, and if there's anything else you need, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Heather Freya

August 12, 2026

5  out of  5
rating by Heather Freya
"I got connected with Christopher Caira via an app that compares insurance options as I was looking to leave the insurer I've had for the last 15 years. Christopher was professional, always prompt to respond to my questions, and overall easy to work with. Switching was something I would have done sooner if I knew how easy it would be and how much I would save with State Farm over my previous carrier. Overall it was an easy and painless process to get all my questions answered and start my new State Farm policies. Highly recommend taking the time to connect with Christopher for future insurance needs."
We responded:
"Heather, thank you for that amazing 5-star review! I'm happy to hear Christopher was able to help you with auto insurance and renters insurance. Thank you for choosing our State Farm Insurance Agency for all of your insurance needs, and if there's anything you need, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Chris Otto

August 11, 2026

5  out of  5
rating by Chris Otto
"very responsive and easy to communicate with"
We responded:
"Chris, thank you for that 5 star rating! I'm glad we were able to help you out today, and thank you for choosing our State Farm Insurance Agency for all of your insurance needs!- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Svetlana Kuntsevich

Svetlana Kuntsevich

August 6, 2026

1  out of  5
rating by Svetlana Kuntsevich
"State Farm is a number one carrier to avoid. They operate like its 1970, making anything extremely tedious for clients. I’ve been waiting for my refund for over a month since cancelling. This Palatine agency’s stuff has been giving me a new answer on why my refund hasn’t been processed, they seem to be order takers with no accountability. Stay away and buy from any other carrier just not State Farm!!!"
We responded:
"Svetlana, thank you for sharing and I'm sorry for your frustration on the matter. I know my team was on top of things when you sold your property, but unfortunately, the refund process itself can take time. If you have other questions, please don't hesitate to reach out; I'm more than happy to setup a time to discuss this matter further, if you'd like.- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Sarah Wille

Sarah Wille

August 6, 2026

5  out of  5
rating by Sarah Wille
"Worked with Nick Schlager- was informative, helpful and kind! Great policy to fit my needs! Highly recommend!"
We responded:
"Thank you for that great review, Sarah! I'm glad Nick was able to help you with your auto insurance and home insurance needs. Thank you for choosing our State Farm Insurance Agency and if there's anything we can do for you, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Carol Hinds

Carol Hinds

August 5, 2026

5  out of  5
rating by Carol Hinds
"Fantastic
Most patient and very informative"
We responded:
"Carol, thank you for that amazing 5-star review! I'm glad Tony was able to help with your auto insurance and renters insurance needs! Thank you for choosing our State Farm Insurance Agency, and if there's anything else we can ever help with, please don't hesitate to reach out!- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Eileen Heraty

Eileen Heraty

July 20, 2026

5  out of  5
rating by Eileen Heraty
"Nicole is amazing. She took care of my problems immediately !!"
We responded:
"Eileen, thank you for that great 5-star review! I'm sorry to hear about a problem, but I'm glad Nicole was able to help you out. Thank you for choosing our State Farm Insurance Agency for all of your insurance needs, and if there's anything at all that we can do for you, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Laura Cameron

Laura Cameron

July 17, 2026

5  out of  5
rating by Laura Cameron
"Hello, today I had the pleasure to speak with Nicole on our life insurance policies that needed to be updated for payment. She always is so pleasant and ready to help. She is a very sweet girl. It's always so nice to call in when you have someone like this working the phones."
We responded:
"Hi Laura, I'm sorry to hear about your claim, but I hope everything is okay! I'm glad Nicole was able to help you get where you needed, and thank you for trusting State Farm with all of your auto insurance needs!- Chris Bryan, State Farm Insurance, Palatine, IL"
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Shannon Higgins

July 10, 2026

5  out of  5
rating by Shannon Higgins
"Swapped to State Farm today and saved over $100/month with better auto coverage than I had before. Don C was very helpful and friendly. Highly recommend this agency!"
We responded:
"Shannon, thank you for that amazing review! I'm glad Don was able to help, and get you great savings on your auto insurance! Thank you for choosing our State Farm Insurance Agency for all of your insurance needs, and if you have any questions, please don't hesitate to ask!- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Kyle Hirsig

Kyle Hirsig

July 3, 2026

5  out of  5
rating by Kyle Hirsig
"We’re new State Farm customers, and I highly recommend Nick Schlager! He’s knowledgeable, responsive, and made the entire process easy. He helped us get set up with life insurance, took the time to explain all our options, and made switching our home and auto insurance seamless."
We responded:
"Kyle, thank you for that great review! I'm glad Nick was able to help you with your auto insurance, home insurance, and life insurance needs. Thank you for choosing our State Farm Insurance Agency, and if there's anything we can do for you, please don't hesitate to ask.- Chris Bryan, State Farm Insurance, Palatine, IL"
Profile photo of Christine Gates

Christine Gates

July 2, 2026

1  out of  5
rating by Christine Gates
"If I could give 0 stars I would.

Sorry to say Since Bill Belmonte passed away his State Farm branch in Palatine has not been the same. It is now owned by Chris Bryan who is from Louisiana,( not from Illinois) who reorganized Bill Belmonte's staff after 55 years of serving the Palatine area. ( they no longer work there) I received a voicemail stating that my auto policy was not going to be renewed because of too many claims...(blew my mind,what claims?)..I have not made any claims since I went back to Bill Belmonte in 2024( aka Chris Bryan), no accidents, no tickets. I did have 2 roadside assistance calls. 1 for a dead battery and the other for a tow service. I did some further investigation and found that they had 5 roadside assistant claims!! I just received a phone call from Chris because I went in to find out what was going on and he said that they just changed their "guidelines" and since I have only been with State Farm since 2024 (2 and 1/2yrs) that anything less than 3 years can't be appealed. So reason for termination was roadside assistance??? I asked for a regional director, corporate number, any information of whom I may contact to dispute this.....then I thought why would I want to give State Farm my business? Chris Bryan's customer service is lacking and obviously with no accidents, no tickets and no life insurance policy with them I guess he sees me as despensible customer. If you are looking for an insurance company I would advise to seek elsewhere. Oh and I might add in the past 2 and 1/2 yrs that was the 2nd time speaking with him."
We responded:
"Christine, thank you for sharing your experience, and I do understand your frustration. I'm sorry there wasn't more that I could do in this situation, and that you felt things weren't communicated properly. I know we spoke about this yesterday, and I'm still happy to help in any way that I can. Please don't hesitate to reach out to discuss this matter further. Thank you- Chris Bryan, State Farm Insurance, Palatine, IL"